Privacy Policy.

Last updated: June 2, 2025

1. Information We Collect

At RGMedia.Group, we are committed to protecting your privacy. We collect information that you voluntarily provide to us when you use our website, fill out our contact form, or communicate with us directly. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, company name, and job title when you submit our contact form or reach out to us.
• Project Information: Details about your project requirements, goals, budget range, and preferred timeline that you share through our inquiry forms.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, navigation patterns, and referring URLs. This data is collected automatically through Google Analytics.
• Device Information: Browser type, operating system, device type, screen resolution, and IP address, which helps us optimize your browsing experience.

2. How We Use Your Information

The information we collect serves specific purposes related to our business operations and your experience with our services:

• To Respond to Inquiries: We use your contact information to reply to your messages, provide project proposals, and communicate about potential engagements. This is our primary purpose for collecting personal data.
• To Improve Our Services: Usage data and analytics help us understand how visitors interact with our website, enabling us to enhance content, navigation, and overall user experience.
• To Send Relevant Communications: With your consent, we may send you updates about our services, industry insights, or project-related information. You can opt out at any time.
• To Maintain Security: We use device and usage data to detect potential security threats, prevent fraud, and ensure the integrity of our website and services.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Specifically, we use:

• Google Analytics: We use Google Analytics (GA4) to collect anonymized data about website traffic and user behavior. This helps us understand which pages are most visited, how users navigate our site, and where we can make improvements. Google Analytics uses cookies to distinguish unique visitors and sessions.
• Essential Cookies: These are necessary for the website to function properly, such as remembering your theme preference (light/dark mode) stored in your browser's localStorage.
• Language Preference: We store your language preference in localStorage to serve you the correct version of our website (English or Spanish) on return visits.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website but will not prevent you from accessing core content.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We use Resend, a trusted email delivery service, to process and send messages submitted through our contact form. Resend processes data solely on our behalf and is bound by data protection agreements.
• Google Analytics: Anonymized usage data is shared with Google as part of our analytics setup. Google's data processing is governed by its own privacy policy.
• Legal Requirements: We may disclose your information if required by law, in response to a valid legal request, or to protect our legal rights and the safety of our users.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions and related communications are retained for up to 24 months after your last interaction with us, after which they are securely deleted. Anonymous analytics data collected through Google Analytics is retained according to Google's standard data retention settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure hosting through Vercel, access controls, and regular security reviews. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: You can request that we delete your personal data, subject to legal retention requirements.
• Right to Object: You can object to certain types of data processing, including direct marketing communications.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@rgmedia.group. We will respond to your request within 30 days.

8. International Data Transfers

As RGMedia.Group operates across the United States and Colombia, your data may be transferred to and processed in different jurisdictions. We ensure that appropriate safeguards are in place for any international data transfers, complying with applicable data protection regulations including, where relevant, the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: hello@rgmedia.group
• Website: rgmedia.group
• Locations: New York, USA · Charlotte, USA · Medellin, CO